Go to Accounts → Register and complete your details. You’ll verify your email and upload a government‑issued ID and proof of address. Most applications are approved within minutes; if extra review is required we’ll notify you by email.
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General FAQ’s
Regular FAQ’S
Frequently Asked Questions
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How do I open an account?
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What documents are required?
For personal accounts: a valid government ID and recent proof of address (utility bill or bank statement dated within 3 months). Where applicable, provide SSN/Tax ID. For business accounts: certificate of incorporation, EIN/Tax ID, and authorized signatory documents.
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How do I transfer money?
Use Mobile & Web Banking: Transfers → Send Money. Internal transfers are instant. Domestic bank transfers typically arrive in 1–2 business days; same‑day wires are available before cutoff. Any fees and delivery estimates are shown before you confirm.
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How long do card applications take?
Most applications receive an instant decision. After approval, your physical card ships in 5–7 business days. You can add your card to a mobile wallet and start using the digital card as soon as activation is complete.
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What are the fees?
Standard accounts have no monthly maintenance fees. ATM withdrawals are free at in‑network machines; out‑of‑network operators may charge a surcharge. International card payments may include FX fees. Wire transfers have a flat fee. See our fee details on the Credit Cards and Services pages.
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How do I reset my password?
Select Login → Forgot password, enter your registered email, then follow the link sent to set a new password. If you can’t access your email, contact support and we will help verify your identity and restore access.
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Is my money secure?
We protect your accounts with TLS encryption, device recognition, two‑factor authentication, biometric login, and real‑time fraud monitoring. You can set transaction limits and alerts in Digital Banking. Never share one‑time codes and report suspicious activity immediately.
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How can I contact support?
Email contact@mapleminttrust.com or call +1 (902) 200-3626. You can also start a chat inside Mobile & Web Banking. Emergency phone support is available 24/7; general support hours are 8:00–20:00 local time.